This information has been produced to help you understand everything you need to
know about the way Oakwood Valley Lodges collects, uses, and shares personal data,
what your legal rights are and how to exercise them.
We hope you’ll take some time to read this document; we’ve tried to keep it all as
simple as possible and to avoid jargon, and we’ll make our best efforts to keep you
informed if there are any changes to the way we process your personal data in the
future.
Oakwood Valley Lodges takes its responsibility for protecting your data very seriously
and we do advise you get to know our practices. If there’s anything here you don’t
understand, or if you want to ask any questions, please feel free to contact us.
We are Unwind Leisure Ltd t/a Oakwood Valley Lodges.
Registered address: 61 Queen Street Square, Bristol, United Kingdom. BS14JZ.
Registration number: 12425519
In this document Oakwood Valley Lodges may be referred to as “we”, “us”, or “our”.
Oakwood Valley Lodges collects personal data for various purposes; with that in mind
we have created a list of the types of personal data that we may collect, either directly
from yourself or from other sources, in order to achieve those purposes.
The kinds of personal data we may collect include:
Customer / Client Contact details, name, address, email address, number plates.
Applicant / Temp / Volunteer / Intern Contact details, CV.
Supplier / Trader Contact details, Bank details, number plates.
Sub-Contractor Contact details, Bank details, number plates.
Oakwood Valley Lodges uses personal data firstly to fulfil any contractual obligations
that exist between us and yourself. Where we request personal data be provided to
enter into, or meet the terms of any such contract, you will be required to provide the
relevant personal data or we will not be able to deliver the goods or services you want.In such cases the lawful basis of us processing the personal data is that it is necessary
for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal
obligations, these include:
• To provide for our financial commitments, or to relevant financial authorities.
• To comply with regulatory requirements and any self-regulatory schemes.
• To carry out required business operations and due diligence.
• To cooperate with relevant authorities for reporting criminal activity, or to detect
and prevent fraud.
• To investigate any insurance claims, claims of any kind of harassment or of
discrimination, or any other claim whereby the organisation may have to defend
itself.
Oakwood Valley Lodges may process Personal Data for the following purposes where it
has received consent to do so.
You may withdraw your consent for us to process your personal data for these purposes
at any time; after a withdrawal of consent request is received, we may have to contact
you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the
lawfulness of the processing beforehand.
If you are under the age of 13, you must have permission from your parents or guardians
to use our online services. This is called ‘parental consent’.
If we find out that any person under the age of 13 is using our services without the
proper parental consent, we may have to stop that service; this might include deleting
your accounts and any data that you have added to them.
Oakwood Valley Lodges may process Personal Data for any of the following purposes,
which are considered to be within our legitimate business interests:
• To provide goods and services where it has been requested
• To inform people of goods and services we provide or offers that may interest
them
• To send notification on subjects to individuals who have asked to be kept
informed
• To improve the quality of the services we offer, and to better understand
customers’ needs by requesting feedback, or reviews of the services provided, or
sending• survey forms
• To send notifications of any changes to the goods and/or services provided that
may affect people
• To understand the scale of the customer base; for statistical analysis and market
research
• To recognise when people re-engage with our organisation
• To allow the organisation to support and maintain our products in active service
• To improve the organisations website so content is delivered more efficiently
• To enhance the security measures in place that protect data we are responsible
for
• To protect the organisations assets
Oakwood Valley Lodges may intend to process Personal Data for the following reasons
where it is done so either in your Vital Interests, or where it would be considered within
the Public Interest:
In the case of a medical emergency
Oakwood Valley Lodges may intend to process the following kinds of Special Categories
of Personal Data:
• Data concerning health information
Where Special Categories of Personal Data are processed, one or more of the following
lawful basis shall apply:
• Oakwood Valley Lodges has received explicit consent.
We will collect personal data directly from you in various ways. This could include when
you complete an online form, or if you provide the data directly to a representative of
Oakwood Valley Lodges.
We may also gather personal data by any of the following methods:From technical functionality that gathers data automatically from computer equipment
when people visit our online platforms
To achieve the above stated purposes for which we process your personal data, we may
have to share your personal data with certain third parties.
We shall make all reasonable efforts to ensure that any third-party we share your
personal data with is also compliant with data protection law.
The kinds of third parties we may share your personal data with include:
• Other members of a group of companies to which Oakwood Valley Lodges
belongs
• Organisation where it is necessary to provide goods or services
• Organisations where it is necessary to setup various resources
Oakwood Valley Lodges will not transfer your personal data to any country other than
those that have been granted an adequacy decision under the General Data Protection
Regulation.
We may however share your personal data with third-party organisations who then
transfer the data. We shall take all reasonable measures to ensure those third parties
are also compliant with data protection law.
We will keep your personal data only for as long as required to achieve the purposes for
which it was collected, in line with this privacy notice.
The following criteria are what determine the period for which we will keep your
personal data:
• Until we are no longer required to do so to comply with regulatory requirements
or financial obligations
• Until we are no longer required to do so by any law we are subject to
• Until all purposes for which the data was originally gathered have become
irrelevant or obsolete• Until it has been requested that we no longer process the data and that it is
erased; in some cases, where there is a remaining relevant or legal reason why
we are
• required to keep this data, we may opt to restrict the amount of processing being
conducted to what is absolute necessary rather than erase it
There are several rights granted to you immediately upon providing us with your
personal information; some of these are mentioned above. We’d like you to know that at
Oakwood Valley Lodges we take your rights seriously and will always conduct ourselves
in a way that is considerate of our responsibility to serve your legal rights.
This grants you the right to confirm whether or not your personal data is being
processed, and to be provided with relevant details of what those processing operations
are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you
contact us using the details below.
This one is fairly straight forward; if you notice that the data we have about you is
inaccurate or incomplete, you may request we rectify the mistake. We will make every
effort to respond to requests of this type immediately.
Otherwise known as the ‘right to be forgotten’, this given you the right to request your
personal data be deleted.
This is not an absolute right; if you were to request that we erase your personal data, we
would erase as much of that data as we could but may have to retain some information
if it is necessary.
Were we have received a request for personal data to be erased, if it is necessary for us
to retain some of that information we shall ensure that the remaining data is used only
when and where it is absolutely necessary.
The right to object is a basic freedom all democracies enjoy. If you wish to object to the
way we use, or have used, your personal data you may do so freely.
We will always try to maintain the highest standards and encourage the confidence our
customers have in us as an organisation. To achieve this, we request that any
complaints be first brought to our attention so we can properly investigate matters. If
you would like to complain about Orleton Rise Park Ltd to a regulatory body, you may do
so by contacting your local data protection supervisory authority.
Unwind Leisure Ltd c/o Oakwood Valley Lodges, Y Graig, Llanfair Caereinion,
Welshpool, Powys, SY21 0DB
01938 811 806
[email protected]
Who is the Oakwood Valley Lodges Data Protection Officer?
Ametros Group Ltd, Broadway House, 32-35 Broadstreet, Hereford, England, HR4 9AR
0330 223 2246
www.ametrosgroup.com
